We are committed to providing quality Ben Wa Balls. Our money back guarantee gives you the needed time to make sure you bought the right Ben Wa Balls. If, for any reason, you are not completely satisfied with your Ben Wa Balls we will give you your money back.
You may return your Ben Wa Balls within 30 days from the delivery date when in its original condition. Please note that you will be paying for the return postage.
The Ben Wa Balls must be returned in good condition, in its original packaging and without being used to ensure a full refund.
Once we receive your returned Ben Wa Balls and they are accepted, after been reviewed by our quality assurance department, your refund will be processed in just a few days. Please note that products showing signs of wear or those that have been altered, used or damaged in any way, cannot be accepted for return.
To return your Ben Wa Balls to www.ben-wa-balls.com, please contact our customer service department through our Contact Us form. They will provide you with detailed instructions on how to process your return. Please note that shipping and handling fees are non-refundable.
Note: www.ben-wa-balls.com will not be responsible for loss or damage of return shipments. We cannot be held liable for any loss you may suffer as a result of late delivery or cancellation of your order.